Service Development Manager

Location:                        Swansea Head Office, Walter Road – Swansea

Rate of pay:                  £34,007 – 36,581 (annual pay uplift pending)

Other benefits:            Company Pension with generous employer’s contribution

Hours per week:        37 hours per week

Working Pattern:       Typically Monday to Friday, however evening meetings will be required and occasional weekend work if necessary

Closing Date:                 4pm on Friday 31st May 2024

Commissioned by Swansea and Neath Port Talbot County Borough Councils, Community Lives Consortium is a non-profit organisation that exists to support disabled people to live the lives they choose in Swansea and Neath Port Talbot.

We’ve existed since 1989 and currently provide support for 170 people and employ 400 staff.

We have a reputation for innovation and running our organisation in partnership with the people we support and we are currently enabling 5 disabled people we support to run their own direct payment cooperative. We also have a plan to formally become a “user-led’ organisation within the next 12 months.

Our values are aimed at treating the people we support as individuals. If you share our values we would like you to join our team!

Supporting documentation (please click on the link below):

Service Development Manager – Job Description

We are really excited to be looking for a new Service Development Manager to coordinate actions that will improve our support across the organisation, and improve the ways we work so that the people we serve experience the best life they can. This will be a really interesting and varied role involving:

  • Developing new policies and practice tools
  • Running workshops with the people we support to identify new ways of improving support
  • Managing and developing performance measurement and feedback tools
  • Presenting and coaching staff to implement new approaches

We want to hear from you if you:

  • Are passionate about service improvement, especially for those using social care services.
  • Have experience of making services and organisations better.
  • Are interested in how performance management can be organised in person centred ways.
  • Are able to work with groups of people in collaborative ways.

The successful candidate will have a minimum GSCE ‘C’ Grade in English Language and Maths (or equivalent). They will also have project management experience and experience of service development using data collection and analysis as a basis for the service improvement.

As a valued member of our team you will be entitled to a range of benefits, including:

  • Additional annual leave after 5 year’s service.
  • Long Service Award (at 5, 10, 15, 20, 25 years service)
  • A generous Company Sick Pay Scheme (Up to 6 months full pay and 6 months half pay)
  • 65p per mile allowance for any work mileage undertaken
  • Refer a Friend Scheme
  • Blue Light Card Fee paid by the organisation.
  • Discount at local coffee shops
  • Employee Assistance Programme
  • A generous Company Pension Scheme
  • Support and Wellbeing Advice Service
  • Opportunities for your own personal development via Learning Loans
  • Rights to Request: Time to Train and Flexible Working
  • Opportunity to sell annual leave, within the provisions of the Working Time Regulations.

All offers of employment are subject to a satisfactory pre-employment health declaration, proof of right to work in the UK, full employment history and references.

Any questions?

Email our Human Resources Department: humanresourcesdepartment@communitylives.co.uk or call: 01792 646640.

How to apply:

Apply online today by clicking on the button below or if you would like to request a paper application pack please call: 01792 646640.

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