Community Lives Consortium

Information about your Support

This section tells me about:

Different types of support I can get.

The support I need to:

Help live in my home

Help to live my life

Support to help you Live in your Home

To live in your home your landlord says you must have support to help you manage the things you need to do.

Some of these things are:

Understanding your tenancy agreement

Pay your rent and other bills.

Get on with the other people you live with

Keep your home well looked after, safe and properly adapted.

Support to Help you Live your Life

You might need support to live your life. Some of the things you need help with might be:

Learning new skills at home and in the community
Doing the things I choose and enjoy

Making friends and keeping relationships

Choosing who provides my support

You can choose who supports you to:

Live in your home

Live your life

You do not have to have the same people to do both

If you want to you can choose to have different people, who do not work for the Consortium

If you do not choose the Consortium to provide your support, it does not mean you will have to leave your home.

How do I decide?

You can talk to your Social Worker or Community Nurse who will help you decide, and tell you about other people who can support you.

You can also talk to your family, friends or an independent person. These people are often called advocates.

You will need to tell your Landlord if you want to change the people who support you to live in your home.

Before any change can happen, your Landlord will have to agree.

Consortium Support

If you have chosen (or the Social Services Department have asked) the Consortium to help you live in your own home or to live your life, it means the Consortium is your Support Provider

The Consortium expect the staff who support you to be helpful, polite and listen to you.

You have a right to have a say in which staff work with you in your home, and can help to choose staff if you want to.

You will have a named keyworker. Your Keyworker is someone who will take a special interest in you, and help you.

Other Managers who help you have good support:

Your Keyworker’s boss is called the Service Co-ordinator. The Service Co-ordinator manages your support staff and makes sure you get the support you need.

Your Service Co-ordinator works with a Team Co-ordinator who makes sure you have staff when you need them.

Your Housing Support Co-ordinator can support you, my staff and managers to live safely in your home and within your tenancy agreement.

You Contract Manager has overall responsibility for the staff and managers who work with you. They have to make sure The Consortium work with you in the way your Social worker has agreed.

Your Contracted Staff - These are the Support Workers who work with you on a day to day basis, if these staff change this should be agreed with you and your supporters, whereever possible.

How the Consortium will support me?

You can choose to have:

A Service Delivery Plan to make sure that the service meets your needs.

A Service Review to make sure you are getting a good service. Other people may also be asked if they are happy with your service

Participation Agreements that say how the Consortium will help you have your say and agree about who else we will involve.

You will be invited, together with the other people who support you, to your Service Review that will take place every 6 months.

In the Service Review you can have your say about how well you think your service and support is going.

Helping service users who are behaving in an angry or nasty way

The Consortium does not believe in using hurtful ways to stop service users who might be behaving in an angry or nasty way.

Consortium thinks there are better ways of helping service users to cope with their feelings which will also keep their good relationships with staff.

The Consortium does not believe in:

Using pain as a way of dealing with angry or nasty service users

Doing things to hold a person on the floor

Punishing people to make them do things or stop doing things.

Stopping people from doing something or going somewhere unless the law says we must.