Support Tenants
Complaints and Compliments Text from Video
When you are supported by the Consortium, and you are unhappy about something that the Consortium or members of staff have done you will always be able to tell someone.
This is called making a complaint.
Sometimes, you may want to tell the Consortium that they are doing something that you are very pleased about.
This is called making a compliment.
If you do need to tell someone about a complaint or when something is good that makes you happy the first person to tell is your Keyworker.
If you don't want to tell your Keyworker about a complaint, you can ask your friends, your family or your Social worker or Nurse to speak to the Consortium staff.
The most important thing to do if you are not happy is to tell someone straight away. Don't keep your problem to yourself as this could make you even more unhappy.
When you tell Consortium staff about your complaint, they will discuss it, and then tell you what Consortium will do to try and sort out the problem
If you don't want to speak to your Keyworker or Service Coordinator about your problem, you can talk to the Director of the Consortium in Walter Road by telephoning this number
(01792 646640) and asking the receptionist for the Director.
There are other people you can ask about making complaints to the Consortium. These are listed in your Service user Guide.
The Consortium has produced information about making complaints and compliments on a CD and separate booklet.
There is a copy of the CD and booklet in your house. You can ask your support staff to help you to listen to the CD and look at the booklet.
Don't forget, always talk to someone if you are not happy. And if you are unsure about making a complaint, ask someone to help you.
And if you are happy with something the Consortium has done remember to tell your support staff this helps the Consortium make the things they do better.
