Support Tenants
Complaints and Compliments on CD
Below you can click on the different audio sections of the Complaints and Compliments Procedure. (If you would like a copy of this CD please contact the Admin Department at the Consortium Office on 01792 646640)
- Section 1 - Intro and Who is this Policy For
- Section 2 - What are Complaints and Compliments
- Section 3 - Compliments
- Section 4 - Complaints and Compliments Help make Services Better
- Section 5 - If In Doubt Speak Out
- Section 6 - Telling Consortium Staff or Somebody Else
- Section 7 - Speaking to Somebody Outside of the Consortium
- Section 8 - If you want to speak to Someone at the Consortium
- Section 9 - Speaking to Somebody Outside of the Consortium
- Section 9a - What will happen then?
- Section 10 - Who Else May Get Involved with My Complaint?
- Section 10a - Social Services and Others
- Section 11 - Other People Outside the Consortium You can complain to
