Frequently Asked Questions about Targeted Support
On-call Support Response
How will the on call service for the Support Workers operate?
- We have a draft On-Call Support Response policy to share.
Would the Support Worker’s need to have a car available for on call?
- Yes
Concern about on call at night – safety issues
- We will be drafting a Lone Worker policy which will incorporate the use of Assistive Technology for staff.
If there is an incident, how will staff phone the on call whilst still ensuring the safety of service users and staff?
- We will be looking at various ways of calling the on-call service. E.g. we will be using assistive technology which will be an alternative to having to use the phone. This will be assessed and provided following the care reviews.
What if a support session goes on too long due to the unexpected – what happens to the service user waiting for the next session?
- The On-Call Support response policy will cover this.
General Comments/Observations/Suggestion for On-call
- Concern about response time for support from on-call for sudden and severe behaviour problems.
- Suggestion to use the ‘sleep-in’ room at a scheme for the on-call at night.
